NMBZ Holdings Limited says the bank’s strategy remains firmly focused on the enhancement of its digital offerings to ensure seamless service delivery.
The bank recently launched the NMBConnect platform which enables customers to make paperless multi-currency cash transactions.
NMBZ Chairman Benedict A. Chikwanha said, “The Bank’s strategy remains firmly focused on the enhancement of its digital offerings to ensure seamless service delivery to the Bank’s existing and future clients via its exciting and refreshing digital touch points.”
“This strategy resonates very well with the ‘new normal’, where physical interactions have to be kept at a minimum in line with the World Health Organisation (WHO) guidelines on fighting the novel COVID-19 pandemic.”
This year NMB launched an upgrade to the NMBConnect platform with a virtual branch that allows the bank’s customers to do cash transactions withdrawals, deposits, DSTv payments, ZIMRA payments in any currency, any time anywhere using mobile phones.
Another component launch is a self on board for NMB lite accounts which allow anyone to open a lite account on their own without the need to come to the bank according to NMBZ Chief Executive Officer, Benefit Washaya
“With our digital self account opening we have developed a system for customers to open current accounts on NMB Connect and they upload all their KYC documents without the need to visit the branch,” Washaya said.
“Our automatic loan application on *241# allows individuals to apply for a loan on their phone and get approval and the funds get credited to their accounts without completing any paper and the need to visit the branch.”
The Bank’s digital strategy was launched at the most opportune time as it has been quite instrumental in driving business within the COVID-19 induced circumstances according to the NMBZ chairman.
“The Bank has recorded significant growth, expansion and improvements on its digital platforms and this has resulted in enhanced service delivery,” Chikwanha said.
