Econet Wireless Zimbabwe Limited witnessed an increase in all data traffic by about 100% as customers service center deployed digital interfaces to deal with the social disruptions caused by COVID-19, the company’s Chairman on the Board Dr. J. Myers says.
The chairman in the Reviewed Abridged Consolidated Financial Results For the half year ended 31 August 2020 says the LTE/4G traffic increased by about 150%.
“In response to the pandemic, we launched segment specific offers targeted at individuals, businesses, churches
and educational institutions and other key institutions,” Myers says.
“Our teams were able to manage the traffic demand, by analysing customer usage trends and profiles as we sought to understand the needs of our customers. The ability to analyse and interpret large data sets and develop intuitive customer solutions is a skill that we are fast developing in the business.”
Contribution from the data service to total revenue within Econet increased by 3 percentage points from 25% to 28% during the half year ended 31 August 2020.
“Our voice and SMS segments of the business remain robust and have largely retained their share of traffic in the market,” Myers says.
“As we transform the business to be focused on digital services, we remain committed to innovative approaches to provide these services and ensure that our customers get the best quality voice and SMS services.”
“During the period under review over 24 million interactions were handled through our robust self-care platforms, a
50% growth from the previous period,” he also says.
Revenue for the the half year ended 31 August 2020 closed at ZWL$ 10.1 billion, compared to ZWL$ 10.8 billion in the
same period last year.
“The net foreign currency position of the Group remains positive as a result of the equity holding of the Company in Liquid Telecommunications Holdings Limited, valued at US$ 135 million,” Myers says
